Frequently Asked Questions (FAQ)

Welcome to the MiamiFitness305 FAQ page!

Below, you'll find answers to our customers' most common questions. If you don't see the answer you're looking for, please feel free to reach out to our customer support team.

1. What are your shipping times?

Domestic (US): Shipping typically takes between 7-14 days.
International: Shipping to international destinations usually takes between 14-31 days.

2. Do you offer expedited shipping?

At this time, we do not offer expedited shipping. All orders are processed according to standard shipping times, as mentioned above.

3. How can I track my order?

Once your order has shipped, tracking information will be uploaded to your account. You can view the tracking details on our "Track Your Order" page. If you have any issues accessing your tracking information, please contact us for assistance.

4. Can I change or cancel my order?

Once an order is placed, it is processed quickly to ensure timely shipping. Unfortunately, we are unable to make changes or cancel orders once they have been processed. Please make sure to review your order before finalizing the purchase.

5. What is your return policy?

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original packaging. To initiate a return, please contact our customer support team, and we'll provide you with instructions.

6. How do I initiate a return?

To initiate a return, please reach out to our customer service team at 305miamifitness@gmail.com within 30 days of receiving your order. Be sure to include your order number and the items you wish to return. We will guide you through the return process.

7. Are there any restocking fees?

No, we do not charge restocking fees. However, customers are responsible for return shipping costs, unless the item was defective or incorrect.

8. What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us immediately at 305miamifitness@gmail.com. Include photos of the damage or defect, along with your order number. We will work with you to resolve the issue, including issuing a replacement or full refund if necessary.

9. Do you ship to P.O. boxes?

Currently, we do not ship to P.O. boxes. We require a physical shipping address for all orders.

10. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at 305miamifitness@gmail.com. Once an order has been shipped, we are unable to make changes to the address.

11. How do I contact customer support?

You can reach our customer support team at 305miamifitness@gmail.com. We're available Monday through Friday, 9 AM to 5 PM EST. We will respond to your inquiry as quickly as possible.

12. Do you offer gift cards?

At this time, we do not offer gift cards. However, we have discount codes

13. How secure is my personal information?

We take the security of your personal information very seriously. Our website uses industry-standard encryption to protect your data, and we never share your information with third parties unless required for order processing and shipping.

14. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay
Google Pay

15. Do you offer any discounts or promotions?

Occasionally, we offer discounts or promotions to our customers. Make sure to sign up for our newsletter or follow us on social media to stay informed about special offers.

If you have any other questions, please don't hesitate to get in touch with us at 305miamifitness@gmail.com. Thank you for shopping with MiamiFitness305!